When returning within the scope of our voluntary return guarantee, you bear the costs of the return. We will transfer the amount paid by you, minus shipping costs, to you immediately after receipt of the returned goods.

In the case of returns due to defects, material or manufacturing errors, as well as in the event of transport damage, we bear the transport costs. In this case, please use the free return label provided by us.

If the package could not be delivered due to an inaccurate or incomplete address, or was not picked up by you after a notification and therefore returned to us, you will bear the shipping costs. Please notify us for a new shipment or call our customer service.